Are stores currently open? Yes- sort of. We've continued to follow updates on COVID-19. Based on the latest guidance, and to help do our part to slow the spread of the virus, we're working by appointment only.
Can I buy online?
Yes! Our family of websites, including tituswillcars.com and TitusWillDirect.com are available and ready to help you find what you need during this time. You can schedule your appointment for service and ask our sales teams for any information you need while we continue to practice safe distancing.
How do I "Buy Online"? It's a vehicle and I have a trade-in…. not quite like Amazon…
Yes- the process is different than you may be used to. A lot of things we would normally do in our showroom can be completed online before your visit:
Virtual Test Drive- We can video-chat to get your questions answered remotely.
Trade-Appraisal: Details can be submitted through our website, and you can send photos directly to our appraisal team.
Credit Application: Securely transmit your application to our lender database.
…and when you're ready, we're offering safe, single team member in-store delivery for your purchase or lease. Most of the required documentation will be prepared prior to your visit. When you arrive, we'll finish the process in a private office and thoroughly clean your vehicle prior to delivery.
How will I know when stores reopen for drop-in visits?
We are closely following announcements and updates around COVID-19, including direction from local authorities. We'll be sure to communicate information on our website. We will also be emailing our customers to let them know status changes periodically. Even when governed restrictions are lifted, we suggest calling the store before planning your next visit.
TITUS-WILL'S RESPONSE TO COVID-19
On-site visits to Titus-Will are by appointment only and are available seven days a week and must be scheduled remotely. As part of the sales transaction, the buyer must certify that the purchase is essential for one of the reasons provided below:
- Close a pending transaction that began before Governor Inslee's Proclamation 20-25 was issued; or
- Replace a totaled vehicle, replace a damaged vehicle that is impractical to repair, extend a lease that expires, or provide transportation to essential workers, as identified in the "Essential Critical Infrastructure Workers" list, Appendix to Proclamation 20-25, if the essential worker has no other means of transportation.
TO CONSUMERS THAT DO NOT MEET THE CRITERIA ABOVE: Stay home and call us. We are available to answer any and all vehicle-related questions:
Titus-Will Ford (Tacoma): 253-475-4151
Titus-Will Toyota (Tacoma): 253-475-4155
Titus-Will Chevrolet (Tacoma): 253-753-1193
Lakewood Ford (Lakewood): 253-474-0511
Titus-Will Chevrolet Buick GMC Cadillac (Olympia): 360-763-4463 Titus-Will Hyundai (Olympia): 360-515-2462
Message to our Community 3/25/2020- We will continue to update this page if applicable.
We are continuing to keep the health of our customers and employees as a top priority. With the recommendations from the Department of Health, we are modifying our service department hours.
Our sales teams are available by phone, email, chat and text, and will answer your questions to the best of their ability.
Service Department: Restricted Hours
Monday thru Friday 8am-4pm
· If you have an upcoming scheduled appointment, please contact us prior to your visit to verify the time allotted due to staff constraints.
· Staff is committed to maintaining a safe personal distance proximate to you and each other.
· At this time, we are also requesting you do not bring children or those in at-risk age groups to wait in our facilities.
· Should you prefer to reschedule please let us know as soon as you are able.
· Some appointments will need to be moved, and we will be in contact with you by either phone, text, or email to get your appointment rescheduled appropriately.
· Important Note: We service first-responder vehicles, and these will take a priority over all routine maintenance services.
Again, we appreciate your understanding as we adjust to this health crisis together. We know this is a challenging time for everyone, but we hope you are enjoying some quality time with family. Please stay healthy and we are excited to see everyone just as soon as we can!
Thank you for being part of the Titus-Will Family.
